Trust and Safety
At Closegap, we are dedicated to protecting your privacy and making sure you are safe when using the services we offer. We take your safety and security very seriously. Here are some of our policies and practices to keep students, families, educators, and schools safe.
Wondering if your school can use this?Student Data Privacy Agreements
Send us an agreement or check the Student Data Privacy Consortium Resource Directory to see if Closegap is already being used in your state.
Closegap is FERPA, COPPA, GDPR compliant and is proud to be a Student Privacy Pledge signatory.
We provide technology and services to the District under the School Official exception to FERPA.
Students must be registered by an educator or parent in order to use Closegap Services.
Closegap is a Student Privacy Pledge Signatory. Read more about the pledge here.
Closegap is compliant with GDPR regulations for the European Union.
Closegap Promises
✓ We will never share or sell student, parent/guardian, or educator information with advertisers.
✓ We use the latest security best practices to protect you at all times.
✓ We will notify you if we make any changes to our practices.
Data Security & Privacy Practices
YOUR DATA BELONGS TO YOU
We will never sell or disclose your information to anyone, including marketers or advertisers.
YOU HAVE FULL CONTROL OF YOUR DATA
Parents and educators can review, correct, and/or delete data within the web application under the Account tab, or by emailing info@closegap.org.
12-MONTH DELETION POLICY
We delete student accounts that are inactive for over 12 months.
STORAGE AND SECURITY
Closegap maintains administrative, technical, and physical safeguards that equal industry best practices including, but not limited to, disk encryption, file encryption, firewalls, and password protection. Closegap uses encryption technology to protect data while in motion and at rest. The Closegap Service is hosted on servers within the United States within nondescript facilities that employ extensive security practices, including but not limited to, a 24/7 security system, video surveillance, intrusion detection systems, and locked cage areas. These facilities utilize ISO 27001 and are FISMA certified.
NETWORK AND APPLICATION SECURITY
We use SPI firewalls, hardened bastion hosts, and end-to-end encryption across all networks to ensure network security. We follow proven application coding practices, verified by frequent testing and code reviews.
INFOSEC PRACTICES
Closegap provides regular security and privacy training for all employees. We enforce strict policies around permissions, controls, and information access across our internal systems. We regularly review our information collection, storage, and processing practices.
For more information please read our Privacy Policy and User Agreement.